General

Hello, I understand that your account may have been compromised a while back. I'm sorry for the inconvenience this issue has caused you.

Unfortunately, we will not be able to assist you with this issue and ask that should any further incidents occur that you report them as soon as you are able. In the future we ask that you [b]report these incidents within a 7 day span from when the incident occurred [/b]or as close to it as possible.

[b][i]Well considering you took a few months to answer the ticket..[/i][/b]

Please refer to our Security FAQs for further details on how to avoid putting your account at risk: http://maplestory.nexon.net/Support/Security.aspx

Sincerely,

Senior GM Libra
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

@bdsm Actually no...but wikipedia is always correct so whatever it says goes haha

[quote=bdsm]@AckarRed: I agree, but it is still a sad excuse for a $1.2billion dollar company.[/quote]

Fixed it. They really have no excuse...

They Could just hire more Support GM's they have the money to do so.

[quote=Haruxxharu]Who knows.. I got hacked a month ago, and someone else got hacked the same day, we both submitted our tickets. Who got their answered? Certainly not mine, but theirs.. like that's some bs right there. PLUS, theirs got answered within the hour.[/quote]

Unfortunately, we are continuing to experience a high ticket volume at this time. We have not forgotten you and we apologize that a GM has not yet been able to assist you.

Please note our Nexon Support business hours. We answer tickets Monday through Friday, 10am to 6pm Pacific time.

We will do our best to assist you as soon as possible.

Thank you for your continued patience,

Nexon Support Team

</3

Nexon's customer service certainly is not good, but at least it's not like they flat out don't care. A year ago, my account was hacked and I sent a ticket to Nexon. A month ago, I came on to find that my account had once again been hacked. I sent another angry, ranting ticket to Nexon (I was still getting auto-replies for the other ticket). In a little more than a week, they responded and gave me 300k maple points. I think @IHezDied is on to something here...or maybe Nexon's customer service improved within the last few months and they're just trying to work backwards to the old tickets.

On a side note, I think petitions only work if the targeted party does not know about the issue.

[quote=bdsm]Well, that only means that their past 'customer service' was non-existent because there is still a buttload of hacks, and dupes out there. 5000 attack Craven anyone?[/quote]

At least their current customer service is better than the past customer service.

[quote=Misamisahime]That's what I was thinking because I see post on here all the time of people saying they got hacked like a week ago and they get answered and I'm like WUT. >_> Do they pick tickets out of hat?[/quote]

Who knows.. I got hacked a month ago, and someone else got hacked the same day, we both submitted our tickets. Who got their answered? Certainly not mine, but theirs.. like that's some bs right there. PLUS, theirs got answered within the hour.

[quote=AckarRed]Since like, spring 2012, their customer service has been stepping up their game a bit. They've managed to patch duping, removing a large, but not all, amounts of duped gear and scrolls, starting to work more on fixing bugs, even though most aren't that important, even started to give NX compensations to some players and becoming more active on the forums. They even stopped the second item generator exploit [b]loads[/b] faster than the last exploit.[/quote]

I know they are doing better its not like we are saying they suck or anything and the letter is pretty nice.

Improve upon costumer service

Greetings,

I just signed the following petition addressed to: Nexon America Inc.
Greetings, Nexon America Inc. We as a community have had immense difficulty interacting with you as a costumer. It takes several weeks to months for tickets to be answered and many have complained of 'copy and paste' answers being given. We want more interaction with you and to do this I suggest that due to the immense number of people sending tickets that a team be created to deal directly with the players. So when person A sends a ticket that person can expect a reply from a few days to a week.
Thank-you for your corporation in this matter that is crippling the experience people have with you and with the fantastic MMOs that you have offered to us.
[Your name]

[Your name]

I now know all your names! >

People need to learn Nexon doesn't care about petitions.

[quote=bdsm]@AckarRed: What's been going better? Could you explain what you're actually describing here...[/quote]

Since like, spring 2012, their customer service has been stepping up their game a bit. They've managed to patch duping, removing a large, but not all, amounts of duped gear and scrolls, starting to work more on fixing bugs, even though most aren't that important, even started to give NX compensations to some players and becoming more active on the forums. They even stopped the second item generator exploit [b]loads[/b] faster than the last exploit.

LOL 100 members needed. 100 people wont do squat.
Hell, petitions never did any use. When will people learn this? These NEVER work.

[quote=iHezDied]The key is to resubmit 50 times. Nexon has a bingo machine to decide what tickets to read.[/quote]

That's what I was thinking because I see post on here all the time of people saying they got hacked like a week ago and they get answered and I'm like WUT. >_> Do they pick tickets out of hat?

[url=http://www.youtube.com/watch?v=PQqzwGTdKPQ]I gotta tell you you're being taken for a ride, like a snail on the back of a turtle[/url]

[quote=bdsm]@xsnipe14xx And how exactly did you determine that?[/quote]

I know it's been going better than the first half of '12 and before when crap was running amuk.