I love Basils ticket responses to guide transferals
To those of you who aren't aware, I'm looking to find someone to manage the sticky now that I've pretty much quit MapleStory and will most likely not be coming back for quite some time; if you saw my previous thread, I asked for someone to take over it, if they were willing, and fortunately, I got a response. Since I wished to transfer the ownership of the sticky'd guide, I sent in a ticket... perhaps two months ago, or so, at the latest? I just got a response.
"Hello Tricks122,
Please accept our apologies for not having had time to look over your ticket. Things have been incredibly busy for us lately and we simply haven't had the time. Also, due to the massive ticket backlog, we are asking all ticketees to please look over their entries. For example if you were telling us of a missing skill or item, check if it's there or has been updated. If your ticket still needs an answer or action to be taken, please submit it again. If it no longer needs an answer or any action then you can simply delete this PM. Thanks for your time, patience and understanding."
This was the original ticket I submitted:
"I manage the sticky'd guide in the Buccaneer forums; I wish to pass it on to someone else, specifically a user by the name of (User withheld for privacy reasons; is included in the ticket), since I am no longer able to properly commit my time to updating that guide. It would be excellent if such a transfer could be arranged, either allowing said user to take ownership of the guide in it's current form, or allowing an instantaneous sticky of a copy/pasted version by said user. If both these are impossible, I would truly adore being contacted by the staff to discuss how I could pass on the guide in any manner, preferably in the simplest and most efficient way possible."
Now, generally, I'd understand it if I got a copy and paste response due to a large ticket volume... but it's very clear I got an automated response when, quite honestly, I should have some sort of priority; I [i]detest[/i] putting myself on any sort of pedestal, but when a guide manager submits a ticket, it should be taken a little more seriously, particularly when it's the first ticket he has ever submitted and it has no sort of negative repercussions. To be quite frank, I'm rather annoyed with how understaffed Basil seems to be, particularly when it comes to tickets, and how this request is being treated like any other, even if it's clearly a little more important than the hundred and one 'attack' requests I'm sure Basil gets on a daily basis. That being said, there's clearly no priority being given, even after I spoke with a moderator; I didn't ask them to intervene on my behalf, as I thought it would happen in a more timely manner, but clearly that wasn't the case.
At this point, it's fairly clear I've lost communication with the person who wished to take over the guide; unfortunately, this means I'll have to find someone else, as I have no more reasons to update it. If anyone wants to take over the caretaker position in my place, feel free; at this rate, it seems like a manual transferal would be much more efficient, because clearly, tickets are holding no value, and making no progress, with how little effort Basil is putting into controlling the flow of them and how little priority they give certain users.
9 Comments • Newest first
[quote=JiminyRobins]You always did make the best guides.. RIP Tricks122 xoxo[/quote]
Jeez, I'm not [i]dead[/i]... plus, best guide on a factual basis for Buccaneers would go to Takeback3r, to my knowledge; he lived more in a realm of facts, I lived more in a realm of having fun. Not to say he didn't have fun, but he definitely had the math backing last time I checked his guide.
As always, it's nice to hear good luck and all that jazz, but it's really moot at this point; I've never enjoyed Basil's moderating or management system, and honestly I dislike how most sites run theirs, but to this degree, well, it wasn't expected. It's unfortunate, but if there's even someone left who wants to take over caring for the guide, at this point a transfer is going to be difficult; I'm not sure on the state of other guides, but I know getting a sticky is relatively difficult, but when some guides have been out-dated for some time or don't even exist, a month or two should be the most required to put in a new one, assuming it is known it exists.
It's a shame, but Basil is in worse shape than I thought, and since I'm no longer playing, I won't really be the one fixing it; I'd just feel badly vanishing without a trace, and leaving some people here high and dry, but it's becoming increasingly difficult to not to so.
You always did make the best guides.. RIP Tricks122 xoxo
Good luck. I've been trying to get my WH guide stickied for about 9 months. The ticket system sucks as it currently stands.
Ahahahahaha Basilmarket at it's finest.
Good luck finding someone.
This message actually holds a purpose; bringing something to light, and considering how my old thread about transferring the guide is unable to be posted on by me, I can't bump it. I'm still looking for someone to take over it. I only got your PM after, as I was replying to your post; in any case, read the last paragraph of my initial post, since I'm [i]still[/i] looking for someone to take over due to how slow the ticket response was.
It's very clear that if this is how the site is managed, it's incorrect; the staff is not properly equipped to deal with the magnitude of tickets received, and even if I take multiple channels to ensure the issue, which is relatively important, is addressed, and it's not, there's a problem. If it's been brought up before and nothing happens, then there's a problem; I'm essentially cutting my ties to MapleStory, and I've got no qualms with informing those of how flawed and silly a system is, particularly when it pays no attention to important matters and important issues are ignored by the site creator.
On a small edited note, it's not my guide; I've always said I was the caretaker, not the writer. The community built this guide, and I'll be damned if I let their work go to waste; I wrote some, yes, but it's a work of the community here who made it as good as it as. Considering how the work is essentially being tossed aside due to a broken, insufficient system, you can be sure I'll inform the community about why the guide isn't up to take, and I won't be holding back when it comes to pointing out how flawed the current Basilmarket system is.
[quote=tifa]That's a ticket backlog and it isn't a frequent occurrence. It's a last-resort measure mrb uses when there are simply too many tickets to handle; this is only the second time i know of that he has done this, for this year at least.
It's not just you, or your topic, every ticket submitted in the last few months that hasn't been checked by mrb undergoes this procedure. You get the ticket back, check whether the issue has already been solved, and if not, submit it again.[/quote]
I know how to read; I read the PM and I pretty much understood that. Now, while I don't try to be rude in my posts, but perhaps you should read; this ticket pretty much had to be addressed much sooner than it was, and due to the backlog it is invalid, except the issue isn't solved. The problem is that because of it being invalid and not being addressed, I've now lost contact with who I intended to transfer the sticky'd guide to, and now I need to go through the process of finding someone else to be the caretaker; that's no easy task.
Clearly, it isn't just me; I'm not naive enough to believe that I'm being targeted by Basil. If there was that much backlog, I'd imagine that such a message should have gone out sooner; receiving it for a two month old ticket when the issue is relatively important is absolutely ludicrous, particularly when I did PM a mod about the issue. I would expect that when it comes to the matter of a guide, the response would be quicker than two months, and that I wouldn't be told to re-submit my ticket when it pretty much had to be looked at within a week or two to be effective.
If there's that much of a backlog, then they should have more people checking tickets and prioritize who's get revoked; I don't think I'm more important than someone else, but clearly when someone who holds an 'active' position in Basil, in the sense that they manage a sticky or are a moderator, they should be given some sort of priority when it involves ensuring the smooth running of the site.
Waiting two months to be told that "Sorry, you'll have to find someone else to take over as caretaker and re-submit your ticket because we had a backlog we couldn't handle, even if we had it earlier this year and didn't remedy is." is a huge slap in the face to me; I put a fair bit of effort into keeping the guide up to take while I managed it, and I expected that at least the site I put a fair bit of time into would at least give me some assistance when I want to pass on the caretaker position to ensure the guide may be kept up to take. Is that expecting too much? Maybe, but I don't think so, considering the relative importance of guides and the effort put into creating them, as well as the amount of people who use them.
[quote=furssherpage]it happens ... lol. basil isn't as popular as it once as imho, so im assuming they don't have as many resources to handle these sorts of problems.[/quote]
If it isn't as popular and the moderator staff hasn't changed, it should be easier to manage such problems; I've heard about long ticket response times even when I was actively playing. Two months for something that should be relatively high priority, particularly when a moderator was informed that this was not a spam ticket and this is the first ticket I've ever sent is absolutely ridiculous. It's just very discouraging when I've put a fair bit of my own time into managing and updating the guide, along with the community working to input some aspects inside it, and Basil can't even bother with a ticket from, in their eyes, a "guide author", even if I am just a caretaker.
It's just annoying, since now I have to go and find someone else who's willing to take over the guide and do a manual transfer, of sorts, because clearly sending in tickets is not going to work at this point. I just don't want to vanish and leave the guide in shambles, like the previous author; Basil's systems sure are making it look like a nice option, however.
Hope you end up finding someone new tricks! Best of luck!
Darn, I really loved your Guides and input on the class! Really helped my own buccaneer out many many times
Good luck on finding someone to take over, because they got big shoes to fill