is newsletter at nexon-mail.com legit?
I got my account hacked so I requested an e-mail change. (And it takes Nexon 2 months to reply to my email, are you kidding me?)
I finally got an email from them today telling me if I want to complete my email change I must download the PDF attached to the email and FAX (YES... FAX) it to the number given. On the PDF is the most ridiculous thing ever. They ask for a photocopy of my GOVERNMENT ISSUED ID. This is where it gets super suspicious, why the hell is a game company asking for a government issued ID? I looked at the email and it says @nexon-mail.com and from what i remember, their emails are usually @nexon.net
So has anyone ever faxed to @nexon-mail.com? Is it a trusted email? I just want to change my damn email... how hard can it be
[url=http://nxcache.nexon.net/nexon/customer-service/nexon-email-change-instructions.pdf]here's the stupid pdf they sent me[/url]
16 Comments • Newest first
Well your lucky o.o, I've given a ticket since August of 2010 for my email change, still waiting. :O
[url=http://nxcache.nexon.net/nexon/customer-service/nexon-email-change-instructions.pdf]nxcache.nexon.net[/url] is basically the location that Nexon stores their files on the Internet. It's a real form.
[quote=xxSwirl]Seriously, I don't even have a fax machine. And I don't know how I'm going to even do this process...[/quote]
there's free online services on the web.
if u can copy that thing to ur computer and send it, its will be ok.
nexon uses a .net domain not a .com
[quote=PkagE]well dude its i had it to.. they answar me after 2 days,
and when i sent the fax they changed my email in 2 day too.
i did photocopy of my driver license[/quote]
Seriously, I don't even have a fax machine. And I don't know how I'm going to even do this process...
@Mdawg19v3: It does say you need a parent signature if you're under 18.
Well dude its ok I had it to.. they answar me after 2 days,
And when I sent the fax they changed my email in 2 day too.
I did photocopy of my driver license
@Mdawg19v3: You can get a passport by the time you are 10.
[quote=Mdawg19v3]Why not do something more senseful like ask for the account's original account recovery info? (Security Questions, birthdate, creation date, character names, full name ,etc.)
I made my Bishop account when I was 11 and I did NOT think I'd ever need to send my birth certificate in for recovery purposes, so, I made my account name something senseless. Now I have to suffer 3+ years of hard work because they don't have some type of normal recovery system? I don't think so. I'm putting up an argument and I'm getting my account back, no matter what it takes.[/quote]
Your fault for entering false info + identify fraud isn't exactly legal
That email & PDF are both very much real. I had to do it to get my bishop back.
Its real I got my sair back ^^
http://www.docstoc.com/docs/70181954/Email-Change-Fax-Instructions-Account-Information-Registered-
Found the same thing O_O
[quote=Mdawg19v3]Plus, even if I did send them everything they wanted, I used a fake name on my Bishop, so, my photo ID won't cut it for them.
I can't believe they have the nerve to ask for that type of information on an E10+ video game for children. Like, honestly?[/quote]
My real birthday =/= The one registered on my account.
And I agree, why the hell are they asking for government issued ID's for a game populated with 12 year olds. Luckily I have my drivers license but I'm still not sure if I want to send that in.
Do you see the nexon.net in the link? Yes, it is real.
my friend got that too he was like bleep
I wouldn't trust it. I'm pretty sure Nexon said that they would never ask for your personal info nor do they make you download anything other than their games.