Permanently banned - Uncooperative customer support
Hello all,
Recently I've been permanently banned under the reasoning "hack and illegal use." After two attempts of contacting customer support to appeal and inquire on my ban, I've found their responses dissatisfactory and obtuse, usually containing generic statements and the obvious "your account was found in a serious violation of Nexon's Terms of Use."
Background: I tried logging in on April 26th and my account was permanently blocked under the hack reason. The last time I'd logged in was April 21st, so my ban ostensibly occurred when I was offline. Immediately, I sent in a ticket to customer support to explain my situation - how I wasn't involved in any hack or use of third-party program, and what could've possibly provoked this action. It was followed by a rather disappointing response saying that my account was involved in a serious violation of Nexon's Terms of Use. I wanted to know under what violations my account faced, but the GM I spoke to was unable to divulge any information regarding my sanction. So I sent in another ticket, hoping for a more satisfactory answer, but receive the same answer about how my account has seriously violated Nexon's Terms of Use and that my ban cannot be appealed. Further tickets about my ban appeal would be treated the same way. So I assumed it was futile to send in another ticket as my message; it's best to turn to the forum and ask for opinions.
This is becoming increasingly frustrating and has rendered great distress upon me. I'm contacting them to figure out what warranted my ban, what violations were entailed, and to provide clarification that I was not involved in any illegal use of the game, but none of that was conveyed. Is it Nexon's policy to not disclose information regarding your account? It's unjust that they could confiscate your account at any time, although I am aware that after signing the Terms of Use, your account technically belongs to Nexon and they could do what they please... however, I never would've guessed for arbitrary reasons.
To those who've been permanently banned, is Nexon really this unrelenting? Did you try to appeal your ban again in another week? What other actions did you take?
Thanks for your time
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that was copy and pasted from the official forum. (my thread). just posting here to vent and to hear 'bout other ppl's stories about their ban, cus it's superfluous and ~inappropriate~ for me to add what im about to say to the official forum
at first i wasn't too upset about it. i haven't been playing much n had lost interest in maple for a while, only logging in to buy clothes. it wasnt until yesterday i started crying bout how much time id invested into the game, not necessarily the $, but the sentiment.
i had my account since 08, starting in bera on my mm Enfrance. she was my baby and id spent so much time forming relationships with ppl, participating in pqs (cwkpq heyyyy), training at harps/newts, and, my favorite, playing dress up. i made so many wonderful and close friends on her, friends who i still talk to today. in 2014 i moved to scania for my darling. i had a rough time making new friends there. i found majority of the people to be too arrogant, mean, n vapid... but that was probably due to the circle my bf was in. elitists, in other words, scania trash. overtime i found some great ppl to associate with, but no where near the amount friends id acquired in bera. s/o to my basil friends who almost never log on. it's definitely a different culture in scania, one that i was not willing to assimilate to - generic nx, drama/gossip, godly gear; ppl weren't relatable to me. but i was happy underneath my triple ring effect w/ xbipple/grind 2 slow. i enjoyed joining him on his boss runs, spending hours watching him miserably fail hard magnus. having him kill everything else in less than a couple secs. and for once, i was sorta interested in becoming stronger - something i never cared for. i had around 400k range, which, imo, is impressive for someone who didn't spend $ on gearing up. i also had a lot of clothes and hair/eyes. that's one thing im going to miss most.
i had an affinity for shopping and dressing up. maplestory was parallel to rl, and my caracters were a rendition of me irl, but in this case only virtual money was being spent. i had nothing to lose, only smiles 2 be gained whenever i acquired something new. materialistic scum, lol. then i lost everything cuz of this bs reason nexon has imposed on me. it was so random, too, done with no indication or provocation. like, the last time i was on maple, i was playing star planet to keep my rank as shining star. then i logged off. then banned. i went over the terms of use three times to figure out what my ban could possibly fall under - nothing. innocent until proven guilty, though this has no bearing under nexon's terms. and their unwillingness to cooperate with me is disheartening - probably policy, so i can't rly blame them... just like how u cant blame basil mods for mr b's rules.
this is rly frustrating. im so disgruntled that this happened to me, of all people. you know whats funny? all my mesos and nx are on my bf's account. he usually has a 30 day mushie, so having him sell my stuff was way easier, and i didnt mind him managing my money. im kinda careless when it comes to spending. so my account was empty. i only had perm nx in my inventory. so i really cannot fathom why i was banned.
[b]tl;dr banned for allegedly hacking. contacted customer support. they werent helpful/cooperative. just venting. [/b]
[b]wondering what others have done to get their accounts back. [/b]
[b]how long was the process? [/b]
[b]did you keep persisting even after they told you that you'll get the same response from any GM?[/b]
tysm
49 Comments • Newest first
Just wait for Nexon's 3656454545454th second chances event again. They will release your acct as well as other accounts who deserved it and not deserved it. Since that's what Nexon likes to do.
On a serious note though as you stated you already know that "your acct" isn't really yours. I also believe they don't allow to discuss the reasons why your acct is being banned for. It really does suck and it is indeed unfair for them to do this to anyone but that's just how Nexon is. It's the risks you take when playing this game. Your best bet is to wait a bit longer then maybe send another ticket in hopes of trying to get the acct unlocked. Explain your situation thoroughly and just see what happens. Don't ask why your acct was banned just as politely if there any way to get it unlocked and if you really want the acct unblocked. Just apologize for it even if you didn't do anything and say that you learned your lesson. Just make a good attempt at a bs msg and who knows.
Other than that there really nothing else you can do. MTSnowy was perm banned long time ago and even sent a petition with hundreds of sigs on it. They did not release his acct either. So good luck and hope you are able to get your acct unblocked. Who knows though they might end up doing another second chance event like I stated earlier though. In which case you probably will eventually get unblocked.
Oh and reasons why your acct could have been perm ban could have been anything.. Maybe leeching from botters or dealing with illegal nx/mesos transactions. Not saying you done any of this just giving some examples since lot's of times people get banned for the stupidest smallest things in the game. While the people who deserve to get perm banned do not. Sometimes you just get unlucky. Though you did said you were offline. So maybe Nexon had banned your acct for something you did when you played the game before and just got to your reports right now. I am sure they had a reason just sucks they won't give it out.
[quote=AugustRain]i'm trying to contact them as respectfully as i can about this unreasonable ordeal. none of my e-mails/posts render hostility, so im not too worried about them "dissolving" my account; it's not my intention to cause an uproar or to bash Nexon.
my condolences goes out to your mistreatment.
@SANsaurr & @Timothy
i assume sending an e-mail to customersupport at nexon.net is akin to submitting a ticket.
how do i contact live chat?
is this page live chat? http://support.maplestory.nexon.net/hc/en-us/requests/new?ticket_form_id=61489
@AshleyAttacked
ty for sharing. : )
i don't train or participate in "afk training." nexon can verify that by looking up my experience accumulated in a week, which isn't a lot. i didn't suggest that to them because im still unclear of the reasoning of my ban. i dont want to jump to conclusions.
this is my account's first offence in 8 years.
tysm for your advice.
how long ago was this? i haven't demanded proof from them, yet, because they won't even tell me what i did done wrong!
ty. i'll send in another e-mail reasserting my innocence n asking for a second review. the reason why i was so inquisitive about the reasoning is because i could clarify the violations and prove my innocence. i didn't want to attempt to deduce the situation and have them accuse me afterwards[/quote]
Good luck with getting a second review
[quote=MerkelsDisk]In the end [b]many maplers like myself used the maplestory forums, southperry and basilmarket to inform other players (much like what you're doing now) about the response they received[/b]. Oddly [b]Nexon took great offense to it and in a sense retaliated in kind[/b]. **To "control" the outflow of disturbing information the company banned many players including myself who voiced out not only on the forums, but IP address, account permanently[/b]. [b]In fact some players had their accounts dissolved just because they voiced out their anger aggressively[/b][/quote]
i'm trying to contact them as respectfully as i can about this unreasonable ordeal. none of my e-mails/posts render hostility, so im not too worried about them "dissolving" my account; it's not my intention to cause an uproar or to bash Nexon.
my condolences goes out to your mistreatment.
@SANsaurr & @Timothy
i assume sending an e-mail to customersupport at nexon.net is akin to submitting a ticket.
how do i contact live chat?
is this page live chat? http://support.maplestory.nexon.net/hc/en-us/requests/new?ticket_form_id=61489
@AshleyAttacked
ty for sharing. : )
i don't train or participate in "afk training." nexon can verify that by looking up my experience accumulated in a week, which isn't a lot. i didn't suggest that to them because im still unclear of the reasoning of my ban. i dont want to jump to conclusions.
this is my account's first offence in 8 years.
[quote=pokiitia]My clean account of 6 years had been perm banned.
I sent a ticket declaring my innocence, and for them to provide proof that I was involved in such violation of the ToS.
No, not "why" I was banned. I asked them to prove to me that I was doing something against the rules.
I told them to skip the "our records show that you did this" crap because it just didn't fool anyone.
They replied that they were "unable to reveal such information", but underwent further investigation into the matter. (Surprisingly.)
My account was unbanned the following week.
Edit: This was over around 12 tickets. A GM told me any other tickets regarding this issue would not be reviewed and said that they would consider it in the future.
I ignored the GM and spammed them with tickets. You just have to get your ticket to the right GM.[/quote]
tysm for your advice.
how long ago was this? i haven't demanded proof from them, yet, because they won't even tell me what i did done wrong!
[quote=KnuckleBrown]If your violation is hacking/using 3rd party programs, I think Nexon will be very cautious with divulging information regarding the circumstances behind your ban for security reasons. Maybe that information can give insight to hackers about how, what, or why Nexon's security systems trigger. Perhaps a better strategy would've been just to re-assert your innocence and ask for a second review of your account rather than trying to inquire about the reason behind your ban as you're not entitled to that information to begin with and that approach can make you look like you're trying to figure out how their security algorithms work.[/quote]
ty. i'll send in another e-mail reasserting my innocence n asking for a second review. the reason why i was so inquisitive about the reasoning is because i could clarify the violations and prove my innocence. i didn't want to attempt to deduce the situation and have them accuse me afterwards
If your violation is hacking/using 3rd party programs, I think Nexon will be very cautious with divulging information regarding the circumstances behind your ban for security reasons. Maybe that information can give insight to hackers about how, what, or why Nexon's security systems trigger. Perhaps a better strategy would've been just to re-assert your innocence and ask for a second review of your account rather than trying to inquire about the reason behind your ban as you're not entitled to that information to begin with and that approach can make you look like you're trying to figure out how their security algorithms work.
@AugustRain Just remembered that I contacted Live Support about 6 months ago.
It was regarding the clean accounts that were wrongfully banned.
Apparently, they found hacking behavior in our records.
Saved their one helpful reply. There's hope.
[url=http://i.imgur.com/N6jthxD.jpg]link[/url]
i know how you feel >< i waited 1 year to appeal mine... so i'm not sure it's applicable
take care, abi
I had 5 accounts hacked in what I assume was a breach in 2011. I recall there being tons of topics about it here at once and mine were all hit the same day as others were. I didn't actually get anything helpful. No compensation at all, they just closed my tickets and told me it'd been too long at that point. I kept the accounts, just they were stripped, all but 1. That one was perma banned. I also don't know the reason, but I logged in at the website and looked at my characters. There were 2 created in random other worlds (I only played in Scania) with gibberish ign's and my NX had been used for smegas. So, I can assume it was for advertising. I'm not sure how many tickets I've sent but I also just get generic responses, same as yours. It also resulted in me just being permanently paypal banned on every account. Basically sucks for them though. I do buy NX, but rarely and not much at a time since then. I stopped sending tickets but tried again more recently since the system changed and I'd heard they were unbanning some old accounts. I still get the same generic response though.
You seem familiar. Anyways, I did get perm banned around 07 or something for absolutely no reason. Sent in a ticket and they never replied, but the perm banned faded away after about 2 months and they replied to the ticket saying that it was an accident. Nexon works in very.. odd ways. I would persist if I were you though.
Don't give up, keep trying to get a second review, don't ask for ban reasons, just a second review, make sure you point out how old is your account and how (I assume) your ban record was clean before that. Also try contacting Artasi on Reddit like someone mentioned.
uh oh
@AshleyAttacked: They did mention it, I think it was at begin of 2014 but I don't remember it. I think it was during the time when they posted about actions they were going to take to improve the service.
[quote=Hualicious]Where is that transparency they mentioned before?
I got temp 30 days ban before caused by a glitch which mainly affected phantoms and it was their fault, got unbanned along with many other innocent players (mine lasted 15 days, but missed out Hayato and Kanna Hot Day events). A month later 3 of my account randomly got perm banned (for 3 different reasons), but all three accounts got unbanned after 1 day (after sc). They replied my ticket after 6+ months, imagine they didn't unban my accounts I would had to wait months.
I think it had to do with this when they were banning accounts: There was an exploit with the event dungeon fighter online welcome back mapler (dfo was shutdown). They might have accidentally banned my accounts for that. I didn't even participate in that event. I can't even play the game.[/quote]
When did Nexon ever mention anything about transparency? If they really did then thats really funny...they're probably the least transparent game company this side of EA or Activision.
Where is that transparency they mentioned before?
I got temp 30 days ban before caused by a glitch which mainly affected phantoms and it was their fault, got unbanned along with many other innocent players (mine lasted 15 days, but missed out Hayato and Kanna Hot Day events). A month later 3 of my account randomly got perm banned (for 3 different reasons), but all three accounts got unbanned after 1 day (after sc). They replied my ticket after 6+ months, imagine they didn't unban my accounts I would had to wait months.
I think it had to do with this when they were banning accounts: There was an exploit with the event dungeon fighter online welcome back mapler (dfo was shutdown). They might have accidentally banned my accounts for that. I didn't even participate in that event. I can't even play the game.
[quote=pokiitia]My clean account of 6 years had been perm banned.
I sent a ticket declaring my innocence, and for them to provide proof that I was involved in such violation of the ToS.
No, not "why" I was banned. I asked them to prove to me that I was doing something against the rules.
I told them to skip the "our records show that you did this" crap because it just didn't fool anyone.
They replied that they were "unable to reveal such information", but underwent further investigation into the matter. (Surprisingly.)
My account was unbanned the following week.
Edit: This was over around 12 tickets. A GM told me any other tickets regarding this issue would not be reviewed and said that they would consider it in the future.
I ignored the GM and spammed them with tickets. You just have to get your ticket to the right GM.[/quote]
Nice.
I'm lucky in that I've only been banned one time in almost 10 years of playing...which was actually my fault. I got a 30 day ban because I bought NX off the official website...then I found out the next day that my mom was sure I had had my identity stolen because she didn't recognize a charge on my card(it didn't say Nexon)...so she put in a dispute and canceled the charge. I had heard before that that would result in a banning and that the only way to make it right was to purchase the amount of NX owed to Nexon and then email them with the codes to prove I paid my debt. Luckily they lifted the ban with no problem, although they didn't do it any earlier than the 30 day timeline, even though I had bought the NX and contacted them about the issue before they even noticed it or issued the ban.
My clean account of 6 years had been perm banned.
I sent a ticket declaring my innocence, and for them to provide proof that I was involved in such violation of the ToS.
No, not "why" I was banned. I asked them to prove to me that I was doing something against the rules.
I told them to skip the "our records show that you did this" crap because it just didn't fool anyone.
They replied that they were "unable to reveal such information", but underwent further investigation into the matter. (Surprisingly.)
My account was unbanned the following week.
Edit: This was over around 12 tickets. A GM told me any other tickets regarding this issue would not be reviewed and said that they would consider it in the future.
I ignored the GM and spammed them with tickets. You just have to get your ticket to the right GM.
When I do train I typically solo...and the only time I ever train in a party is when I'm the main attacker so that I can verify no one is using hacks behind my back.
noooooooooooooooooooooo
I'm level 211...and the biggest reason I don't train for 250 is this(and I have a big history of marathon training sessions...I hit 200 twice before big bang came out and even trained 35 hours in a row once during a 36 hour long 2x session back in like 2007 or so). It seems everyone gets banned for at least being in a party or even just around someone else who is hacking. Often times you don't even notice because you're so caught up in watching your own side of sdh/fdh, while reading or watching youtube on another computer that you don't even notice someone in your party is utilizing a hack, even if only to take a 15 minute break. It sucks but it's too much risk in my mind to be worth taking training seriously anymore.
Hey, so this happened to me a long, long time go -- about summer of 2013 actually. My demon slayer was suddenly permanently banned and I had no luck reaching out to the GMs until they just had an unbanning event SIX. MONTHS. LATER.
I hate that this happened to you, and I hope your account issue gets resolved, from the bottom of my heart.
I've been banned before for "hacks". I just mentioned that I've spent so much money on NX and they unbanned me.
@AshleyAttacked: Well i suppose that makes much more sense. rip your $$$
I got banned for advertisement, whatever that means, and found out that my info was floating at a publishing website. I was devastated when it happened and I had 4 lvl 200 character with a account over 6 years old. Anyways, I got hold of live customer support and told them of my story and they unbanned me.
@AugustRain: Customer support. Has been fixed o- o
Have you used that?
Rip enfrance
http://www.reddit.com/user/Artasi/
Found his reddit account if you want to contact him
[quote=OHKOJay]Generally curious, did you have any sort of 3rd party program open at the same time as running maple? This could be as simple as a software designed to speed up gaming in general.[/quote]
no. I play maple on a mac, if that means anything. I alternate between a virtual machine - parallels & bootcamp.
@Dulcet & @SANsaurr
live chat has not been functional for a while. even the ticketing system is broken. I had to e-mail them... unless that's been fixed today? :o
i've been going through previous threads regarding perm bans, and a lot of the time, live chat would refer to submitting a ticket/bans could not be appealed through live chat.
[quote=Duzz]Noooo my bby got banned. So sad for you [/quote]
hi baby
[quote=Elufu]Even reporting glitches, gets you a response from a space not even on a tangent of the topic I was reporting.
(and this is why you haven't been on lately )[/quote]
the second time i spoke to a gm, they copy and pasted the exact same reasoning the first gm said to me.
& &hearts; &hearts; &hearts;
[quote=asianboii59]If you've been reported enough times, I'm pretty sure you'll get a suspension or ban depending on how serious the comments were. Associating with hackers or buying illegitimately made items can also land you a ban even if you're unaware of it. Although the latter would only give you a hell ban, a permanent ban from buying illegitimate items would mean you have a boat load of em lol. Or perhaps someone logged on your account and started hacking on it? In order to avoid these things in the future, I suggest purchasing more NX.[/quote]
none of this is applicable to me. i'm usually alone or running around the fm. any deals are done by my darling, which is why i said it was strange that i was banned... when he's more likely to be banned. no one has my account information; i change pass & pin quite frequently.
i wondered about that, if i started charging all that nx to my acc, would that had made a difference? but they could see my nx transactions pre 2014. it's no where near 1k, but it's probably a few hundred.
[quote=OneLife]Contact Artasi on reddit. Someone else had been banned falsely and Artasi asked for his details to get it sorted out.[/quote]
ty, can you tell me how do i contact him exactly? i'm not familiar with reddit (but i know of the maple subreddit).
[quote=jlt2624]Ohhh nooo, that's why I haven't seen you on lately
I really liked having you around Hopefully you can get it sorted out [/quote]
&hearts; &hearts; &hearts;
[quote=LiliKoby]GM's have been a lot more obstinate about hacking, I'm not gonna make assumptions but if you're mad about abusing some small exploit and getting banned, good luck because GMs [i]can[/i] find out whether or not you're being truthful. A good example of this is when a broan NyroWalker got banned and she and her friends sent tons of tickets and did live chat, but the GM was like "lol nice try, go lie somewhere else". Good luck to you if you were actually falsely banned, but just know that nexon is a lot less lenient now if you actually did something shady.[/quote]
that's the problem. im trying to reach out to them to no avail. i dont know which violations i couldve fallen under
[quote=Dorks]oh noo abi
supposedly ban appeals are on wed on the live chat and it's better than the ticket system but last i used it it was rly clunky[/quote]
thank u doll &hearts;
[quote=Savaah]That sounds more like you being greedy. You get a free $25 and that doesn't float your goat? So this is the world we live in huh....[/quote]
No, Nexon actually promised me a roll back - to the point where they told me to take everything new on my account off and to not log on my account starting a certain Friday night until the following Monday. I did all this as they told me to and logged back in on Monday...and they had done nothing. I checked my tickets to see what happened and they had said nothing...so I submitted another ticket and was told they hadn't been able to do it yet. 6 months later I was given a 25k nx credit and that was the end of the story for them. I lost significantly more than 25$...and they even admitted this was due to a database breach ON THEIR END. This was extremely well documented here and on the old SW forums way back.
oh noo abi
supposedly ban appeals are on wed on the live chat and it's better than the ticket system but last i used it it was rly clunky
I truly sympathize with you, and no sarcasm intended.
I too was a victim of a false permanent ban. My false ban was in a sense a pretty sad one too.
I don't know if many players vaguely recall, but during the first few weeks of the [b]summer of 2010 a massive mesos exploit[/b] occurred and everyone who had a store in FM became victims of hackers who used the exploit to buy every "godly merchandise". In fact I speculated [b]about 2/3rds of the maple community in many worlds were hell banned judging by the inactivity of the FM[/b] As a result Nexon using [b]"Hime" as a liaison tried to communicate with us and attempted assure us players that they would remove the, "Exploited mesos" only[/b]. Unfortunately when they removed it the supposed exploited mesos, [b]they wiped clean all of the mesos from hellbanned accounts[/b]. This resulted in thousands of maplers to quit, and in some cases [b]many like myself became vocal and voiced our distraught and justified resentment towards Nexon[/b]. [b]Demanding an explanation, Nexon smothered and closed all pending tickets without any clear indication as to why they made such a decision[/b]. Overall, they avoided the backlash from the player base and in a sense overlooked the whole scenario and no explanation has ever been reached even to this day.
In the end [b]many maplers like myself used the maplestory forums, southperry and basilmarket to inform other players (much like what you're doing now) about the response they received[/b]. Oddly [b]Nexon took great offense to it and in a sense retaliated in kind[/b]. **To "control" the outflow of disturbing information the company banned many players including myself who voiced out not only on the forums, but IP address, account permanently[/b]. [b]In fact some players had their accounts dissolved just because they voiced out their anger aggressively[/b], this led to the downfall of maplestory's population. Many players that were pro who fell victim to the situation at the time had lost all of their mesos or lost their whole account departed and quit. [b]Interestingly Nexon would continue to show it's inability to handle mesos exploit following that one in November.[/b] That led to the second exodus of players (in large waves), FM markets that had been full was lifeless and began to decline. In the end I would argue that Nexon's inadequate response and handling false bans in the 2010 summer mesos expolit attributed to their current downfall of customers.
Even on my current account I am banned from the forums permanently because Nexon was upset on how I discussed to everyone that Nexon either unintentionally or intentionally taken advantage of an ongoing exploit for a month in December of 2013, that led to the duping of thousands of No boom AEE's despite tens to hundreds of players on the maplestory forums posted videos, proof etc informing Nexon about the AEE duping problem. [b]Nexon responded and waited for the duplicating to get so bad they ended up by deleting all of the tyrants in January[/b](They even deleted Marksman Bryan's Tyrants that had all been legitimately scrolled with guardian scrolls + AEE he has a video if you want to confirm it). [b]2 weeks after the wipe out of Tyrants Nexon released Marvel.[/b]... [b]So if Nexon would do something like this, and even threatened to ban my account when I persisted with them about the situation I fear it's over for you[/b]
So unfortunately if the ticket response you posted is their conclusion, I'm afraid you're either looking at a 6 - 12 months perma ban until another gm relooks at the ticket, or you could call it a lost cause. As you can see from my experience Nexon is more than happy to [b]dissolve[/b] accounts to [b]simply have it their way[/b].
@LiliKoby Alice got banned?
@AugustRain Your thread is so moving, it describes my entire maple life now
GM's have been a lot more obstinate about hacking, I'm not gonna make assumptions but if you're mad about abusing some small exploit and getting banned, good luck because GMs [i]can[/i] find out whether or not you're being truthful. A good example of this is when a broan NyroWalker got banned and she and her friends sent tons of tickets and did live chat, but the GM was like "lol nice try, go lie somewhere else". Good luck to you if you were actually falsely banned, but just know that nexon is a lot less lenient now if you actually did something shady.
I've got hellbanned once, and nexon never told me why I got hellbanned until they figure it out it was a false accusation.
[quote=AshleyAttacked]yet never gave me anything more than 25k nx credit. They really just aren't a very kind company.[/quote]
That sounds more like you being greedy. You get a free $25 and that doesn't float your goat? So this is the world we live in huh....
Ohhh nooo, that's why I haven't seen you on lately
I really liked having you around Hopefully you can get it sorted out
Contact Artasi on reddit. Someone else had been banned falsely and Artasi asked for his details to get it sorted out.
If you've been reported enough times, I'm pretty sure you'll get a suspension or ban depending on how serious the comments were. Associating with hackers or buying illegitimately made items can also land you a ban even if you're unaware of it. Although the latter would only give you a hell ban, a permanent ban from buying illegitimate items would mean you have a boat load of em lol. Or perhaps someone logged on your account and started hacking on it? In order to avoid these things in the future, I suggest purchasing more NX.
[quote=SunnyD777]Wow... how Nexon didn't tell you what offense you made, seemed like a d-move. Gaming support should at least try to please the customer's questions and such. But completely ignoring a customer like their exiled seems really douchy.[/quote]
the problem with this is that abusers can pinpoint exactly what causes bans and what doesn't so that they can avoid it next time around.
@Traitor: I see..could be a general screw up on Nexon's hand, it's happened many times before.
I can only unfortunately say they don't have the best reputation and I certainly have not had the best experience "communicating" with their customer support either.
Even reporting glitches, gets you a response from a space not even on a tangent of the topic I was reporting.
Your best luck is the "second" chance they wave around once every one or two years.
(and this is why you haven't been on lately )
Noooo my bby got banned. So sad for you
[quote=OHKOJay]Generally curious, did you have any sort of 3rd party program open at the same time as running maple? This could be as simple as a software designed to speed up gaming in general.[/quote]
Doubt it, you'd get a hackshield error before even logging on if that's the case.
Use live support. Could be someone was having a bad day.
I don't have any advice or suggestions...just wanted to let you know I feel bad for you and hate that Nexon can just do crap like this. I've been hacked twice because of a database breach(2009 and 2011)...both times Nexon admitted fault to me...yet never gave me anything more than 25k nx credit. They really just aren't a very kind company.
Dont send a ticket, actually go to the live support and talk to someone there.
http://www.basilmarket.com/forum/2876483
This mayb make you feel better
Well, I've also been mistakenly permanently banned on many of my other acc's for "hacking", but I just waited until they had a 'Second Chance' event.(idk when next on will be). But when I did, the support said, something like they accidentally banned me for no exact reason ... So hopefully they open up to you and unban you.
Generally curious, did you have any sort of 3rd party program open at the same time as running maple? This could be as simple as a software designed to speed up gaming in general.
Wow... how Nexon didn't tell you what offense you made, seemed like a d-move. Gaming support should at least try to please the customer's questions and such. But completely ignoring a customer like their exiled seems really douchy.