General

[quote=Crizit]Ah, Well.. It's the first time I ever see that line. And I play for 8 years.[/quote]

Then you either haven't logged a ticket in the past year since they stated they were working on "improving" their service or haven't noticed it.

Customer Support has improved greatly since a couple years ago, especially with the live chat system.

[quote=NightCodex]They all say that. The line "I understand since I am a player myself and I understand how frustrating this can be. Please accept our apologies" is a standard line used by most customer services. Its a way of making the player feel like the customer service representative is really understand, when in fact it is just a copy paste message. I mean heck, even Comcast says that line.[/quote]

Ah, Well.. It's the first time I ever see that line. And I play for 8 years.

[quote=TrumanB]http://tinypic.com/view.php?pic=2m3011k&s=8#.VWDMb09VhHw
#Impressed

Edit:someone fix link plz

Other than that, this is what it says

Greetings Mapler,

Thank you for contacting us here at Nexon America Customer Support. I'm GM Malmol and I'm more than happy to help you out.

I understand that your hired merchant was wasted due to the unscheduled maintenance that we had these past few days. I understand how you feel since I'm a player myself and I know how frustrating this is. I apologize for the inconvenience this has caused you.

As a sign of goodwill, I will be providing you with compensation in the form of Maple Points. You may receive this within 24 - 72 hours. Should you have other issues or concerns, please don't hesitate to contact us again.

Thank you for your time and understanding.

Sincerely,

GM Malmol
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon America representatives will NEVER ask you for your password, PIN, or PIC.[/quote]

http://gyazo.com/cc8da731f5a4700d4c1841e1671a420e

[quote=Crizit]I actually had a good customer service aswell last week.
Also, I think what really helped you is this line "Since I'm a player aswell". If he wasn't, I don't think you'd get any sympathy or compensation.

GM Otokogi ftw <3[/quote]

They all say that. The line "I understand since I am a player myself and I understand how frustrating this can be. Please accept our apologies" is a standard line used by most customer services. Its a way of making the player feel like the customer service representative is really understand, when in fact it is just a copy paste message. I mean heck, even Comcast says that line.

wow.
i sent them a similar one and they told me to gt*o
fml

The question is... is that you on the other pic? <3 <3 <3 <3 <3 <3 <3

You treat us people like we're blind, is it really necessary to repeat the follow-up on your ticket?

LOL I got that response before too. They gave me 500 maple points as compensation

That's the first nice thing GM Malmol ever decided to do.

They always say that they are a player themselves.

I actually had a good customer service aswell last week.
Also, I think what really helped you is this line "Since I'm a player aswell". If he wasn't, I don't think you'd get any sympathy or compensation.

GM Otokogi ftw <3

You think that now, but as we speak, GM Skelorm is ready to rise again.

I love the tags on that photo